Terms and Conditions

Cooling Off Period

Everyone at Montagne Jeunesse wants you to be delighted every time you shop with us, however, we understand that occasionally you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. If you cancel your order your payment will be returned to you. To cancel your purchase, please contact our Customer Services on either:

By contacting us through our clever web contact form

or

Telephone us on +44(0)1639 861550

We will provide you with instructions on how to return your purchase. Please note that items must be returned in their original condition, we cannot accept returned items which have been opened.

Please package the item(s) for return securely and send it to us at the address given by Customers Services. We cannot accept returns if you deliver them to us by hand.

Where you are withdrawing from your purchase within the seven working days cooling off period, and there has been no error on our part, we will refund the cost of the item(s). However, we will not refund the cost of delivery unless the item is returned to us due to an error on our part of if the item is defective.

Your Statutory Rights

The above does not affect your statutory rights.